I saw that this looked to be a good company by the post and use of their products on here. Something must have changed since then!
I ordered the basic PCM with VATS delete and added the 50 bucks for the core charge. Since it's her daily driver and couldn't do the down time of sending ours in. Well 4 days later we get it(ordered on the 18th of june got it 22nd). Unhooked the battery removed the old replace with new one. Simple drop & swap. Go for test drive. No seat of the pants improvement at all,and to top it off VATS still is engaged and still causing no starts . It does do the 6,000 rpm shifts a WOT other than that I can't tell any differences in shift firmness,performance,etc. We emailed them to let them know that they forgot to delete the vats that night. They replied that they did it that it was a mechanical problem on my end like starter failure,etc. NOT... After explaining to them that the security light is on when it won't start and that when it goes out it cranks fine they promise to send another PCM. Well it's now July 3rd and no PCM. IMO Intense racing just SUCKS

What kind of car is this?

1997 Riviera *by Buick *Series II Supercharged.

I've had nothing but good experiences with them, even when I've had to return or exchange an item they've been very prompt.
I've had them tell me to keep an item i said was bad and they would just ship me another. They don't know me yet trusted my diagnosis.
Very similar experiences with ZZP also. returned a bad O2 sensor after 10 weeks, no problem, they shipped me a new one.

Intense-Racing has done well for me.. Maybe you have just had bad luck? or got a new guy?

I had no problem when I swapped out my old PCM for their new one. Everything was great and I did notice a difference. I've had nothing but good business with them. I wold talk to them again to see where things are at, instead of just waiting.

Are Todd Allen or Scott Cook new guys there at intense????
Yeah I agree with the bad luck thing.
Not waiting nor mad enough for a road trip yet either.lol
We've each emailed them several times since the 22nd over this matter. Same story "will ship you another one if that doesn't work we'll refund your money" . First it was the day after he gave into maybe they didn't do all the y were supposed to to the PCM and the new one was on its way. Then it was going out Tuesday. Out of town,4th of july,etc.the moon wasn't aligned right with mercury,the east winds blew west,the sky is falling. I'm sure something important or tragic has come up and I'll get reimbursed for the trouble. Maybe a kewl sticker or some abc gum.

I don't think VATS delete on a PCM will fix another problem you are having. I wasn't aware you could remove VATS, but it's not the way to fix a problem. Why isn't your car working? Probably not VATS. It's a pretty simple system.

I have dealt with Intense Racing for years. Scott Cook and Todd Allen have both been there for a long time.

Their performance PCMs are generally transmission related changes, you can't "tune" an engine for more performance without being connected to that engine. Transmission changes like shift pressure and shift time take a few driving days to become apparent. I don't know what you were expecting, but replacing the PCM probably won't fix your other problem .

What other problem would it be other than VATS?
I've had plenty of days while waiting on the other PCM to arrive(june 18-july 6) for the changes to become apparent.
Again what problem am I having other than the security light is on car want start,wait til light goes out it starts. Is that not VATS?
Either way I'm done with them and will be sending their pcms back for a refund and looking for another company fo my v6 needs.

What PCM did you order? Riviera is a custom tune ($250+). If you just ordered their standard Series II PCM for W-Body, you may not feel the shifts because you have no way to activate Perf Shift.

FYI, when I installed DHP's standard 1.5 BIN program, I was not impressed. Only after I tuned for my mods, and activated Perf Shift by using the tuner was I able to see a true performance benefit. I don't see how the INTENSE PCM would be any different.

I'm not sure I understand your issue with them. As far as I can tell, you have ordered one product from them, that they did not reccomend to you, or even say that it would fix your problem. It looks to me that you decided that the PCM would fix whatever is wrong, and are for some reason not happy with Intense that it did not fix things? Sure maybe the PCM they sent you didn't have the VATS delete, but they are interacting with you and will even give you a refund if you want. and a couple of weeks for shipping, not too bad, sure you are 9 hours away, but shipping time is hardly Intense's problem. I order stuff from them to canada, patience is a virtue.

just IMO, its a bit narrow minded to base all your opinion off an item that you decided that you needed. Even IF the VATS truely wasn;t disabled, they are dealing in a civil way with you and offering refund.

Well I'm certainly curious if another vendor's PCM fixes your problem. I didn't think you could fix a VATS problem in programming. Sounds to me like you need to fix your problem, not replace your PCM.

fuzzy wrote: Again I apologize and will refrain from future postings. whaaaaaHHHhh