Vendor Experience - Customer Feedback

98riviera98 has put up what i consider anti semitic cartoons. my father was Jewish,and while i don't believe creating controversy is in any way helpful.why?

robotennis61 wrote:

98riviera98 has put up what i consider anti semitic cartoons. my father was Jewish,and while i don't believe creating controversy is in any way helpful.why?

I saw it in someones SIG on another forum.. i lol'd and put it in mine.

i'm ze follower.

robotennis61 wrote:

98riviera98 has put up what i consider anti semitic cartoons. my father was Jewish,and while i don't believe creating controversy is in any way helpful.why?

Are you Serious.???

Rickw wrote:

robotennis61 wrote:

98riviera98 has put up what i consider anti semitic cartoons. my father was Jewish,and while i don't believe creating controversy is in any way helpful.why?

Are you Serious.???

no i am not. my curiosity is for the cartoons. the duck is an officer of the SS. the previous cartoon was obviously a shylock. so my question is,why?

I did not see the previous cartoon.

So, As usual I walked into the middle of another movie. No, another Drama.

I will sign out and go away again, as I cannot lose that way.

robotennis61 wrote:

Rickw wrote:

robotennis61 wrote:

98riviera98 has put up what i consider anti semitic cartoons. my father was Jewish,and while i don't believe creating controversy is in any way helpful.why?

Are you Serious.???

no i am not. my curiosity is for the cartoons. the duck is an officer of the SS. the previous cartoon was obviously a shylock. so my question is,why?

oh.. and

In before comments deleted.. and/or moved..

wayyyy off topic

madrivage wrote:

...well,I got an ASHTRAY in the mail today NOT EVEN FOR A RIV!!!

Dude, all I can say is try to roll with it. It's definitely total bullshit, but like I said above, I spent 2+ weeks with the "pros" at ZZP trying to get their own puller to work right...



(Oh, and I think the new duck cartoon is ant-Nazi, so it balances out the shylock... I think Travis is nothing if not an equal-opportunity offender. )

Well, after I sent a SCATHING email to GMPD yesterday regarding the mess,today I get a BS response from GMPD.He basically ignored everything I said in the email (including that I want my money back) and just apologized for any inconvenience and told me he already ordered the correct parts from GM and would ship them overnight at no cost to me (whenever they receive them)!! I just want my money back to and I want to put this all behind me,however it would appear he is playing hardball with me and ignoring my request.He has the balls to tell me he is just gonna send more parts??I want my money back period!! I have already made arrangements with the local dealership to check out the car on Thursday (tomorrow) at which point they will have the CORRECT parts and do the work by Sat. afternoon.What the hell am I supposed to do at this point?? I don't want to get screwed out of $357.00 by GMPD and end up with an extra set of mounts I don't need.

.

madrivage wrote:

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i agree. total BS

Unfortunately, I just spent a few minutes looking at the site, and I don't see anything resembling a money-back guarantee... and I'm pretty sure that legally they only have to get you what you bought.

Perhaps if you used honey instead of vinegar, and sent a more conciliatory email explaining how the delay has ruined your schedule and therefore you are getting the job done at the dealer, they might be willing to give you a refund.

Eldo,I completely agree on the honey metaphor,but unfortunately I have a short fuse when it comes to incompetence.I did send them another email today further explaining my dissatisfaction with their services and how it screwed my schedule etc.I then followed up with a request that I be called on the phone to handle the matter immediately instead of email correspondence(I also threw in that a well known Riviera forum was "watching" this unfold).Well,I got a phone call within 10 minutes of said email from Scott at GMPD who was empathetic to my situation,and offered to give me a full refund.He was still a "company man" however,making sure to emphasize that the order was handled and shipped within the normal time frame as outlined in their shipping policy (albeit the wrong parts were sent).I kinda felt like an ass,but hey I'm a paying customer (not chump change either) and 3weeks wait time for a $357.00 ashtray would have pissed anybody off as far as I'm concerned.The MAIN thing that sent me over the edge was that there was no way of contacting them by phone to handle the issue in a timely manner.Then the guy ignored my email request for a refund and said that he'd be ordering replacements from GM and would send them out when they arrived.All I wanted was a refund so I could handle things properly on my end.Well at least it is handled I am supposed to be getting a credit to my debit card as he was going to do the refund after we finished our phone call. Whew...

Glad to hear you got it (if we can believe 'em) handled to your satisfaction...

does anybody have any experience with standard auto parts? are they any good? bought a CPS at napa today for $58 bucks. last one they had. i had to buy it.

Seems to me they tend to be on the less expensive side, which would typically make me not buy them... But I have no direct experience with them, that I recall.

CPS?

1998 Riv wrote:

Seems to me they tend to be on the less expensive side, which would typically make me not buy them... But I have no direct experience with them, that I recall.

CPS?

Crankshaft Position Sensor? CKP!!!!!

CPS is not a very good acronym to use, as it could mean crankshaft position sensor, or camshaft position sensor.

robotennis61 wrote:

does anybody have any experience with standard auto parts? are they any good? bought a CPS at napa today for $58 bucks. last one they had. i had to buy it.

It depends on the level. Standard now makes an 'economy' line, which I don't prefer, and their 'Blue Streak' line, which used to be quite good. However I had a Blue Streak CKP fail after ~2 years, replaced it with a Delphi.

That said, in general parts prices at NAPA tend to run a little high and the parts tend to be a good value, usually worth it.

Albertj

Standard Ignition products are good as long as you stay away from their "economy" line. I can't recall what they name it but if it's a red box with "STANDARD" on the side it should be decent quality.

yeah that's the box. i appreciate the comments. years ago when i worked in an autoparts store over the summer,i recall Standard parts being generally accepted by the local mechanics. I also remember some of their line being sub par. so i thought id ask....looks like I'm gonna keep it. thanks a bunch

Totally OT but amusing - here's another Autozone warning: This transaction happened to my brother last week.


Me: Hi, I want to check availability on a rotor and pads for a '98
Riviera, Rear

AZ: Okay, what kind of car?

Me: '98 Buick Riviera

AZ: Okay, '98 Buick Librera.

Me: Huh? That's a Riviera.

AZ: Oh, okay. Front or rear?

Me: Rear.

AZ: Okay, '98 Buick Riviera. The computer says that car only has rear
drums, so you want shoes.

Me: No, definitely has discs. '98 Riviera.

AZ: Let me look again. Okay, sorry, We have those in stock. (reads off
prices & parts numbers)

Kragen is the same way - NOTHING like the happy, knowledgeable, English-speaking employees in their commercials...

Some of you might already know this, but I thought I would share it anyway.Well I have come accross this chap near Atlanta GA who professionally races the Riv and specialises in rebuilding supercharger snouts He charges $150.00 for the complete unit with upgraded bearings and cogs and also the superior coupler. He also gaurantees
the unit for a long time. His name is Nate and you can find him on E-Bay, his user name is" amyk4422"
Hope this will help someone.
Len

Cotton's Performance

Automotive Technicians & Fabricators

105 Walnut Street
Agawam, Ma. 01001
413.789.0531
www.cottonsperformance.com

They have a lot full of super fast Buick grand nationals and are very familiar with the 3.8 v6.
They can chip your Grand National or HP tune your Buick to your specs for a couple hundred dollars.

Cotton's is great if you have a GN or Turbo Regal. Place to go! But for FWD 3800s I don't know what he knows. Still a great performance mechanic but the FWD and SC is a bit different. Jack's a great guy though and knows his stuff! If he got into FWD 3800s he would have my support!